1. Information We Collect
We collect information you provide directly to us and information collected automatically when you use the Site.
Information you provide
- Contact & estimate requests: When you submit our contact form, request a free estimate, or call us, we collect your name, phone number, email address, property address, damage description, urgency level, and (optionally) your insurance carrier.
- Communications: Records of emails, text messages, calls, and other correspondence you send to us.
- Newsletter subscriptions: Your email address if you opt in to our restoration insights newsletter.
- Job site information: During restoration or rebuild work, we collect information about your property, damage, insurance claim, and related project details necessary to perform the services.
Information collected automatically
- Device & usage data: IP address, browser type, operating system, referring URLs, pages visited, time spent on pages, and general location (city/region level).
- Cookies & similar technologies: See our Cookie Policy for details.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries, dispatch emergency crews, and provide estimates.
- Perform restoration, mitigation, and rebuild services you request.
- Coordinate directly with your insurance carrier or adjuster (only when you have authorized us to do so).
- Send project updates, invoices, follow-up communications, and (with your consent) marketing emails or newsletters.
- Improve the Site, our services, and our internal operations.
- Detect, prevent, and address fraud, security incidents, and technical issues.
- Comply with legal obligations, respond to lawful requests, and enforce our agreements.
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following limited circumstances:
- Insurance carriers & adjusters: When you engage us for a covered loss and authorize us to coordinate your claim, we share project scope, photos, and damage documentation with your carrier.
- Subcontractors and licensed trades: Electricians, plumbers, roofers, and other licensed subcontractors we may engage to complete your project. These parties are bound by confidentiality obligations.
- Service providers: Hosting, analytics (e.g., Google Analytics), CRM, email delivery, payment processing, and similar vendors that help us operate the Site and business.
- Legal & safety: If required by law, subpoena, court order, or to protect the rights, property, or safety of CPR, our clients, or the public.
- Business transfers: In connection with a merger, acquisition, or sale of assets, in which case your information may be transferred to the successor entity.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to make the Site work, remember your preferences, and (with consent) measure how visitors use the Site. For a full description of the cookies we use and how to control them, please see our Cookie Policy.
5. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information — including encrypted transmission (HTTPS/TLS), access controls, and secure storage. However, no method of transmission or storage over the internet is 100% secure. We cannot guarantee absolute security and do not accept liability for unauthorized access resulting from causes outside our reasonable control.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal and contractor licensing obligations, resolve disputes, and enforce our agreements. Typical retention periods:
- Estimate/inquiry records: up to 3 years after last contact.
- Signed contracts, invoices, and project files: minimum of 7 years, as required by Pennsylvania tax and contractor recordkeeping rules.
- Marketing preferences: until you unsubscribe or request deletion.
7. Your Rights & Choices
Depending on where you live, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Ask us to correct inaccurate or incomplete data.
- Deletion: Ask us to delete your data, subject to legal retention requirements.
- Opt out of marketing: Unsubscribe from marketing emails by clicking the unsubscribe link in any email or emailing us.
- Cookie preferences: Manage cookie choices via our banner or your browser settings.
To exercise any of these rights, contact us at privacy@cprdamage.com. We may need to verify your identity before completing your request.
8. California Residents (CCPA / CPRA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (as amended by the CPRA), including the right to know, right to delete, right to correct, right to opt out of "sale" or "sharing" of personal information (we do not sell or share personal information for cross-context behavioral advertising), and the right to non-discrimination for exercising these rights. To submit a request, email privacy@cprdamage.com with "California Privacy Request" in the subject line.
9. EU / UK Visitors (GDPR / UK GDPR)
If you are located in the European Economic Area or the United Kingdom, our legal bases for processing your personal information are: (a) your consent, (b) performance of a contract with you, (c) our legitimate interests in operating our business, and (d) compliance with legal obligations. You have the right to access, rectify, erase, restrict, port, and object to the processing of your personal data, and to lodge a complaint with your local supervisory authority. CPR primarily operates in Pennsylvania, USA; any transfer of your data outside your jurisdiction will be handled with appropriate safeguards.
10. Children's Privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date above and, if the changes are material, provide additional notice (such as a banner on the Site or an email). We encourage you to review this policy periodically.
Questions or requests about this Privacy Policy or your personal information:
Notice: This Privacy Policy is provided for informational purposes and is designed to be reasonable, transparent, and consistent with common industry practice under U.S. law. It does not constitute legal advice. We recommend that Central Property Restoration & Rebuild have this policy reviewed by qualified legal counsel before publication to confirm compliance with all applicable laws in the jurisdictions where the business operates.